Clear policies.
Confident orders.

Before payment

Order requests and quotes

Sending the website request form is an inquiry, not an accepted order. Cx² Designs will review the request and confirm availability, design details, estimated timing, and final pricing before sending the correct payment instructions.

• A requested event or delivery date is not guaranteed until Cx² confirms it in writing.
• Customers must provide accurate names, wording, sizes, quantities, colors, contact details, and delivery information.
• Quoted pricing may include materials, personalization, shipping, taxes, or an approved rush fee, as applicable.

Check every detail

Design approval and custom details

When Cx² provides a proof or written design summary, the customer must carefully review spelling, names, dates, sizes, colors, quantity, placement, and overall design. Written approval authorizes Cx² to produce the order as approved.

• Both full payment and any required written approval must be received before production begins.
• Changes requested after approval or after production begins are not guaranteed and may require an additional fee and more time.
• Screen colors and the placement of handmade details may vary slightly from a digital proof. Reasonable variations are part of custom production.

Quote first • payment second

Payment

Full payment is required before Cx² purchases special-order materials or begins production. After the quote is confirmed, Cx² will provide the approved Cash App, Zelle, PayPal, or secure Square checkout instructions. This website does not collect card or bank account information.

• An unpaid quote does not reserve a production date or materials.
• Production timing begins only after payment, final details, and any required approval are complete.
• Customers should review the invoice and report any pricing or order-detail concern before paying.
• Customers should include the confirmed order name with payment and use only the account details provided by Cx².

Planning your date

Turnaround and rush orders

Turnaround times are estimates based on the item, quantity, material availability, design complexity, and current order volume. Cx² will provide the best available estimate before payment and will communicate any material change.

• Rush service is available only when Cx² confirms it and may include an additional fee.
• Delays caused by incomplete details, late approvals, or customer-requested changes may move the completion date.
• If Cx² cannot ship within a promised time, Cx² will provide the delay, cancellation, or refund options required by applicable law.

Made just for you

Cancellations, returns, and refunds

Because Cx² products are personalized or made to order, cancellations must be requested immediately. Once production begins or Cx² purchases custom or special-order materials, payments are nonrefundable to the extent permitted by law.

• If work and material purchasing have not begun, Cx² will review whether cancellation and a refund are available.
• Completed custom products cannot be returned for a change of mind, an incorrect customer-provided detail, or a customer-selected size.
• This policy does not limit any remedy or cancellation right that cannot legally be waived.

We want to make it right

Cx² errors, damage, or defects

Inspect the order promptly. If an item arrives damaged, has a production defect, or does not match the customer-approved details because of a Cx² error, email Cx² within five calendar days of delivery or pickup with the order information and clear photos.

• Cx² will review the concern and, when Cx² is responsible, offer an appropriate correction, repair, remake, replacement, or refund.
• Coverage does not include normal wear, misuse, improper care, or mistakes in information the customer provided or approved.
• Keep the item and original packaging until Cx² explains the next step.

Measure before approving

Sizing, color, and product care

Customers are responsible for selecting and approving sizes. Brand sizing can vary, and custom apparel cannot be returned solely because the selected size does not fit as expected. Follow any care instructions provided with the order.

• Ask questions about sizing before approving and paying for the order.
• Actual product colors may vary slightly because of screen settings, available materials, and production methods.
• Damage caused by washing, heat, chemicals, rough handling, or care outside the provided instructions is not a production defect.

Getting it to you

Shipping and local pickup

Available delivery options and any charges will be confirmed before payment. Customers must provide a complete and accurate shipping address. Carrier delivery dates are estimates unless Cx² confirms otherwise in writing.

• Report visible shipping damage and include photos of the item, mailer or box, and shipping label within five calendar days.
• Cx² will provide available tracking information and assist with a carrier claim when appropriate.
• Local pickup instructions are provided when the order is ready; please do not arrive before receiving confirmation.

Use what you own

Customer-provided images, logos, and wording

By submitting an image, logo, phrase, or other creative material, the customer confirms they own it or have permission to use it for the requested order. Cx² may decline content that appears unlawful, infringing, hateful, or unsafe.

Cx² may photograph completed products for its portfolio or social media. A customer who does not want the finished item shared should request privacy in writing before production.

Your information

Privacy notice

The custom-order form sends the customer's request details and required inspiration image directly to Cx²'s private website manager. The customer's email app may then open a prepared message to notify Cx². The mobile-notary form prepares an email in the customer's email app. Cx² uses request information to answer questions, prepare quotes, confirm appointments, create and deliver orders, keep business records, and provide customer support.

• Cx² does not sell customer contact or order information.
• Uploaded inspiration images are used to review and fulfill the customer's request and are not published on the public website.
• Information may be shared as needed with the payment provider selected for the order and a shipping carrier for delivery.
• Square, Cash App, Zelle, and PayPal independently process payment information under their own terms; Cx² does not collect card or bank account details through this website.
• To ask about, correct, or request deletion of information held by Cx², email all4cx2i@gmail.com. Some records may be retained when reasonably needed for legal, tax, fraud-prevention, or business purposes.

This site and its ordering process are intended for adults. Anyone under 18 should have a parent or legal guardian place or approve the order.